SERVICE FIRST INSURANCE AGENCY

Effective Date: 8/20/2024

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1. Introduction

Welcome to Service First Insurance Agency. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. By using our website, you agree to the terms of this Privacy Policy.

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2. Information We Collect

We collect the following personal information from you:

• Names

• Addresses

• Phone numbers

• Email addresses

 

We may also collect payment or billing information over the phone with your explicit consent. This information is not stored on our website.

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3. Use of Personal Information

We use your personal information to:

• Provide you with insurance quotes as requested by you.

• Provide and manage our insurance services

• Communicate with you regarding your insurance policies

• Process payments and billing

• Comply with legal and regulatory requirements

• Prevent fraud and improve customer service

• Maintain internal records

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4. Marketing Communications

In compliance with the CAN-SPAM Act, you may opt out of receiving marketing emails from us by replying to our email with “opt out” or “unsubscribe,” or by contacting us directly. Opting out of marketing emails does not affect your receipt of transactional emails.

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5. Email Communications

Transactional emails regarding your insurance policies are necessary and will be sent to you provided that you have given us your email address. These emails include, but are not limited to, policy updates, billing information, and other essential communications.

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6. Sharing of Personal Information

We do not share your personal information with third parties except:

• With third-party companies that assist us in providing our services, such as web hosting services, payment processors, IT service providers, and insurance companies

• With regulatory bodies as required by law

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7. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us understand how you use our website and improve its functionality. We use the following types of cookies:

• Essential Cookies: Necessary for the website to function properly and cannot be disabled.

• Performance Cookies: Collect information about how visitors use our website, such as which pages are visited most often.

• Functionality Cookies: Allow the website to remember choices you make and provide enhanced, more personalized features.

• Targeting Cookies: Used to deliver advertisements more relevant to you and your interests.

 

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website. 

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8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods may vary depending on the type of data.

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9. Your Rights

We are committed to protecting your personal information and ensuring transparency in our data practices. While specific rights may vary based on applicable laws, we strive to provide the following rights to all our users:

• Access: You have the right to request access to the personal information we hold about you.

• Correction: You have the right to request correction of any inaccurate or incomplete information.

• Deletion: You have the right to request deletion of your personal information, subject to certain exceptions.

• Data Breach Notification: In the event of a data breach involving your personal information, we will notify you in accordance with applicable laws.

• Right to Privacy: We respect your right to privacy and are committed to protecting your personal information.

To exercise any of these rights, please contact us.

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10. Children’s Privacy

Our services are not intended for minors. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently received personal information from a minor, we will delete such information from our records. If you believe we have collected information from a minor, please contact us immediately.

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11. Security Measures

We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:​

• Secure access controls

• Regular security assessments and audits

• Employee training on data protection practices

​Despite these measures, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

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12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

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13. Data Breach Notification

In the event of a data breach involving your personal information, we will notify you in accordance with Massachusetts data breach notification laws. We will provide timely and transparent communication about the nature of the breach, the information affected, and the steps we are taking to address the situation.

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14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We will notify you in advance of any significant changes. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

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15. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Service First Insurance Agency, LLC
100 Access Rd Ste 216 Norwood, Ma 02062
781-329-1350
John@servicefirstinsuranceagency.com